Client Feedback Form

All fields must be completed in order to submit form.

1. How did you find our firm?

2. How well did we serve you?

1 - I am very unsatisfied2345 - The firm served me exceptionally well.

3. The most important thing in choosing a law firm is:

4. How likely are you to recommend our firm to others?

1 - I won't2345 - Very likely - without hesitation.

5. If you are not likely to recommend us, please tell us why:

6. What could we have done to serve you better?

7.Did you consider other firms before selecting us?

YesNo

8. Why did you select our firm?

9. Were we responsive to your legal needs?

YesNo

Please rate the following:

10. Our Communication (response time, ease of getting answers, etc.)

Very SatisfiedSatisfiedNeither Satisfied Nor DissatisfiedUnsatisfiedVery Unsatisfied

11. Our effectiveness as your advocate

Very SatisfiedSatisfiedNeither Satisfied Nor DissatisfiedUnsatisfiedVery Unsatisfied

12. Our understanding of your case

Very SatisfiedSatisfiedNeither Satisfied Nor DissatisfiedUnsatisfiedVery Unsatisfied

13. Our concern for you as a client

Very SatisfiedSatisfiedNeither Satisfied Nor DissatisfiedUnsatisfiedVery Unsatisfied

14. Which of the following are the MOST important to you?

Please choose your top 5.

Timeliness in returning calls/emailsSpeaking with an actual attorney when I callReceiving frequent case status updatesCourteousness of staff and attorneysSpeed of settling a caseFinancial resultsAbility to meet deadlinesThe firm's track recordNumber of attorneys at the firmLitigation experienceTrustworthinessAbility to problem solve and find creative solutionsThe firm co-counsels with top-notch attorneys when necessaryOther attorneys reach out to us when they need helpOffice location in the Chicago LoopProviding you with updates in the law and useful informationFirm has a blog and social media presenceOnline rankings and reviews (Yelp, Avvo, Google Places, etc.)

15. The important thing a law firm can do for me is:

16.Did you consider other firms before selecting us?

YesNo

17. Which of the following are the MOST important to you?

Active means you use the service frequently - logging in at least every other day

FacebookTwitterLinkedInGoogle+YouTubePinterestYelpFlikrAvvoMySpaceRedditStumbleUponDiggOther

18. Do you use the internet regularly?

Yes - mostly from my home and my mobile deviceYes - mostly not from my home (library, work, mobile device)No

19. Do you use the internet regularly?

Own an iPhone?Own an Android phone (For example, a Samsung, HTC, or LG)?Own a Blackberry device?Own an iPad?Own an Android tablet?Own a different kind of tablet?

20. Why did you select our firm?

On Yelp, Google+ and Google Places, Avvo, LinkedIn, Facebook, or other sites

21. Anything else you want to add? Suggestions, our strengths or weaknesses, ideas for how we could help you more?

22. Why did you select our firm?

If yes, please tell us how you would like to be contacted.